Welcome to The Hub

How can we help you today?

Think of The Hub as your own little bit of Prodo. From here, you'll be able to access everything you need for your projects and accounts with Prodo. You can raise tickets for any issues or functionality upgrades as well as view outstanding tickets and monitor their progress. You can also take a look at all of your relevant monthly reports in one place - handy, right?

     

 

What can you do in The Hub? 

  • Raise a ticket: If you have an improvement or repair request for your website, you can quickly raise a ticket from here. 
  • View tickets: Check out the progress of your existing tickets and view any important updates.
  • Access Documents: The Hub now hosts all of your important documents, like your Customer Success reports. We’ll no longer be sending these out by email so remember to log in regularly to keep track of your support hours!
  • Request a callback: Book a call straight into your Account Manager’s diary at a time that suits you with just a few clicks.
  • Valuable resource area: Keep up-to-date with our latest blog content and get access to our events calendar all within The Hub.  
  • Frequently asked questions: Got questions? Whether you need to know more about how to manage your website or technical help behind the scenes, our FAQs section can guide you through. 
  • Meet the team: Get to know the friendly team here at Prodo and understand who handles specific areas of your project.  

 

From details on your support contract, your reports, details of how to get in touch with your account manager and book an appointment directly into their diary, through to a valuable resource area for you, where we keep you up to date with our latest blog content, host webinars and notify you of upcoming events. 

Need to add someone new to The Hub? Just reach out to your Account Manager who’ll be happy to help.

Have a question?